If you have any issues with your product purchased directly from our website, please use the General Inquiries form on the Contact Us link to reach us or email directly to info @ cobblehillpuzzles.com (without the spaces).
We do not send shipping labels for returns, so you are responsible for the cost of freight to return. Customer support determines whether to accept a return or not. Product must be sealed and in new condition as it was shipped from our warehouse.
Products purchased at a retail store must be returned to that store for a refund or exchange, as per each store's guidelines.